“Simple Pricing.
Built for Every Business.”

SoftPoint merchants pay a monthly or annual software fee, which varies by plan and business type—see details above. Credit card processing fees apply per transaction and depend on your chosen processor, including SoftPoint. For add-on services like Biometric Registration and Authentication, usage-based fees are billed monthly, even with an annual subscription.

Upfront costs for SoftPoint include hardware and implementation, varying by your chosen packages and installation needs, with 0% interest financing available (subject to approval). We also provide a custom menu build, on-site setup, and team training by a POS implementation specialist, ensuring value and ease compared to self-installation.

Cancellation depends on your plan: monthly and annual subscriptions can typically be canceled, while contract-based ones are non-cancelable and non-refunded, except in buyout or upgrade cases. You can upgrade, downgrade, or pay off your subscription at any time; for 1- or 3-year SoftPoint Plus plans, cancellation is possible after the term ends. To prevent auto-renewal, inform SoftPoint at least 30 days before your subscription term ends. Termination fees vary by provider—whether SoftPoint Direct, partners like Bank of America, Wells Fargo, or others. Check your specific terms for details.

We offer a 20% discount for yearly subscriptions on our Payments, Point of Sale, or Enterprise plans. Three-year contracts are available with varying discounts; please inquire for pricing details.

Most SoftPoint plans are month to month unless you sign up for a yearly plan. Enterprise plans are available on 1- or 3-year terms.

You will have 30-60 days before your first payment is due. Any partial month that occurs before the first bill will be pro-rated to fit existing billing cycles.

Yes, SoftPoint provides 24/7/365 technical support from real humans at no extra cost, included in every software subscription. We’re here to help via phone, email, chat, or text messaging, with no long wait times.

No problem! Every business is unique, so if our standard POS bundles don’t suit you, select “Customize your own.” Our flexible, scalable solutions adapt to your needs—from a single counter station to multiple POS terminals, handhelds, and KDS monitors across locations. Our team will craft the perfect hardware, software, and payment combination for your workflow.

SoftPoint services require compatible, approved hardware. You can use your own hardware if it’s on our SoftPoint certified hardware list. We may update approved devices at our discretion.

SoftPoint is not a payment card processor, but it is a payment facilitator that partners with processors to offer card processing services.

No, software updates are included in your monthly software costs at no additional charge. We’re dedicated to continuously enhancing our software for your benefit—share your feedback or suggestions with our product development team to help us improve!

In most cases, we recommend a Merkai backup router for our cloud-based restaurant POS to ensure uninterrupted operation during local internet outages. Contact your SoftPoint representative for specific hardware configurations and costs based on your restaurant’s layout and needs.

Yes, the SoftPoint Virtual Terminal gives you the convenience of processing payments – and refunds – by logging into your SoftPoint Web Dashboard from a smartphone, tablet, or computer.

When you sign up for your trial of SoftPoint Suite, you'll have access to all features on the SoftPoint Suite Professional plan. If you want to try a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card or ACH from within your account.